BOSTON (SHNS) – The Massachusetts Health Connector took a “bad stumble” as it transitioned to a new call center vendor this week but has since diagnosed and addressed the problem that created access ...

The Massachusetts Health Connector on Thursday took what its executive director described as a "significant step" toward improving its customer services, green-lighting an agreement for call center ...

The Massachusetts Health Connector took a "bad stumble" as it transitioned to a new call center vendor this week but has since diagnosed and addressed the problem that created access hurdles for ...

The Health Connector took a “bad stumble” as it transitioned to a new call center vendor this week but has since diagnosed and addressed the problem that created access hurdles for members, the agency ...