The automation of technical support services, traditionally a significant revenue stream for Business Process Outsourcing (BPO) firms, is accelerating, according to CNBC. Unlike customer service roles ...
Forbes contributors publish independent expert analyses and insights. author of Chained to the Desk in a Hybrid World: A Guide to Balance. In January 2025 alone, over seven thousand employees from 31 ...
Even though companies added job openings in January, the number of unemployed US tech workers rose almost a full percentage point. The unemployment rate among tech workers leaped almost a full ...
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