Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

I love Express Script, they are great! I get my meds cheap and the pharmacist are all helpful. I cannot say that for all customer service people but they do a great job as well. Just like every ...

When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...

Dec. 26 often passes unnoticed in the Philippines. After all, the lechon is still here, and the holiday lull has settled in.

From airport funding to building more reservoirs, St. George Mayor-elect Jimmie Hughes outlines his goals and expectations ...

Paul Brown explains how storytelling helps F&I managers improve engagement, product acceptance, and profitability by ...

In a remarkable departure from industry stereotypes, a northern Durban taxi association has recognised and rewarded drivers ...

Ecommerce teams rarely lose customer trust because of product quality alone. More often, trust erodes during moments of ...

The fastest-scaling organizations win by keeping their processes simple, consistent, and focused on what drives revenue.

Every entrepreneur knows the feeling: a CRM full of promising leads, a growing contact list and ambitious revenue goals. Yet somehow, those connections never quite convert at the rate you’d hoped. The ...

Several forces contribute to this cycle of AI hype and disappointment. 1. Marketing pressure: Calling a product AI-powered ...

Did you know there's an alternative to the traditional smartphone where kids are not just the focus. They help the company ...