As we step into 2026, Google has shared a live blog listing 5 ways artificial intelligence (AI) agents will reshape the work.

Text message marketing is a powerful tool for reaching your customers. See some SMS marketing examples and adapt them to your ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

You can get 100% free federal and state tax filing with Cash App Taxes. But this no-frills, no feature, no expert support service is best for simple returns using the standard deduction.

Discover the role of bailees, their responsibilities, and real-world examples like dry cleaners and valet services. Understand bailments and the legal obligations involved.

Discover what an express warranty is and how it protects consumers. Learn key law insights and explore real-world examples for informed buying decisions.

Of U.S. workers, 80% are employed in the service industry, spanning many sectors. The service industry includes logistics, healthcare, and tech, affecting diverse investments. Investors can hedge ...

Welcome back to The AI Shift, our weekly newsletter about AI and the labour market. This week, we’re interested in whether — and if so, in what circumstances — people prefer speaking to AI rather than ...

In today’s competitive business environment, customer service is not just a support function; it’s a powerful marketing tool. For CMOs and marketing professionals, leveraging customer service can ...

Customer retention today is considered a critical factor of success and is more important than mere transactions to building lasting relationships and loyalty. Acquiring a new customer can be ...