“If ever there is a misnomer, it’s change management. It rarely causes change—and it’s almost always mismanaged.” That’s how Phil Gilbert, former head of design at IBM, opens his new book Irresistible ...

Although hotels provide kettles for guest convenience, not all guests use them as intended. Experienced travelers often share online why they avoid using hotel room kettles. Most hotels clean their ...

The entry/exit system (EES) is a new EU-wide digital border management system that records the entry and exit of non-EU nationals crossing the Schengen area’s external borders for short stays. It ...

Too often, hotels operate on gut feeling. The right data can help operators find millions in extra profit. Michelle Russo has built HotelAVE into a $12 billion hotel asset management firm by taking a ...

Visual Intelligence is one of the few AI-powered feature of iOS 18 that we regularly make use of. Just hold down the Camera button on your iPhone 16 (or trigger it with Control Center on an iPhone 15 ...

Hotel rooms may look sparkling clean when you first arrive – but surprising levels of bacteria and viruses can be lurking in overlooked places. Beyond the usual suspects such as sinks and toilets, ...

Clint Henderson is a managing editor at TPG who has worked in the journalism industry for more than 25 years. He is obsessed with travel and has used points and miles to explore the world. The cards ...