The key themes that defined the year behind us will also shape the one ahead. The most-read articles of 2025 tracked a return ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

AI tools promise that anyone can build apps, so I put that claim to the test. After a few minor bumps, I built a custom ...

This concept isn’t new—in fact, it is the essence of representational state transfer (REST). Instead of converting to a ...

CRM software giant Salesforce (NYSE:CRM) will be reporting results this Wednesday after market close. Here’s what you need to know. Salesforce beat analysts’ revenue expectations by 1% last quarter, ...

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Need to make a last-minute addition to your latest Amazon Prime order? Well, you're in luck because there's a new way to make changes on the Amazon app. The e-commerce giant has launched a new feature ...

Diamond Hill Capital, an investment management company, released its “Select Strategy” second-quarter 2025 investor letter. A copy of the letter can be downloaded here. Markets rebounded from a sharp ...

Have you ever felt overwhelmed by the complexity of managing multiple business processes, from customer relationships to financial operations? You’re not alone. Many organizations struggle to balance ...

After acquiring universal messaging apps Beeper and Texts.com, WordPress.com owner Automattic has added another communication-focused startup to its lineup: relationship-management app Clay. Financial ...

Lone Wolf Technologies is reportedly discontinuing LionDesk, the customer relationship management (CRM) platform it acquired in 2021. LionDesk will remain operational through September, giving users ...