Abstract: ITIL stands for Information Technology Infrastructure Library. ITIL is the most famous framework for managing IT services. ITIL provides guidelines for the implementation of Service Desk ...

HDI has selected Doug Tedder, HDI Business Associate and Principal of Tedder Consulting LLC, to receive the HDI Lifetime Achievement Award. Tedder is an innovative and solutions-driven service ...

As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...

In addition to being one of the most fun words to say—and hardest to spell—in English, “onomatopoeia” probably calls to mind a whole bunch of silly, fun words. Onomatopoeia is the process of creating ...

Stool samples can help doctors diagnose some health conditions. Tips for collecting a stool sample include urinating before collecting the sample and using any tools that the sample kit provides.

IT service management, or ITSM, certifications have become standard across the technology sector. These certifications can show competency and knowledge related to designing, planning, operating and ...